Paul Eltringham-Robson
Manager IT Service Delivery Uki & South Africa @Foundever
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WORK HISTORY
Manager IT Service Delivery Uki & South Africa @Foundever
EDUCATION
University of Sunderland
M.Sc, Computer Based Information Systems (CBIS)
University of Sunderland
B.Sc (Hons), Environmental Biology (Ecology)
ABOUT PAUL ELTRINGHAM-ROBSON
IT Service Management, Service Desk Management, Development and Evolution.+ IT Process Creation Design and Engineering.+ IT Project Management.+ Customer Service Champion.+ Follow the Sun ITSD Development and Implementation+ ITSM toolset appraisals and development (HP/Peregrine)+ Change, Problem and Incident Management for some of worlds largest companies.+ Release Management experience.+ IT and Personal Management methodologies.+ IT Site Engineering and IT Customer Support+ Remote Team Management+ Personnel Development and Appraisal ProcessesSpecialties: Customer service skills, IT mergers and acquisition, ITSD development, IT management, Incident, Problem and Change Management skills (ITIL), man management and development.ITIL Practioner in SD and IM, MSc and BSc degrees in Computing and Science.
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