Dagmar Jackson
Team Coach - Leading Health and Wellness Company @Foundever™
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WORK HISTORY
Team Coach - Leading Health and Wellness Company @Foundever™
Responsible for evaluating agents and performance management documentation- Agent development- Client interface, i.e. attend calls/meetings- Supervisor on Duty responsibilities, i.e. approve and process one-time exceptions to policy for refunds, process account terminations as needed.
EDUCATION
University of Maryland College Park
Bachelor’s Degree
Keiser College
Certificate
SKILLS
ABOUT DAGMAR JACKSON
Experienced office professional with special skills and strengths in- Organization - Exceptional problem solving skills - Coordinating Multiple Activities - Customer Relations - internal and external - Attention to Detail - Team player who works well with cross-functional groups - Bilingual - English/German - Event Planning - Investigating credit card fraudCertificate – Medical Billing & Coding, Keiser College – Melbourne, FloridaI also have about three years combined experience in event planning for Siemens and UCF.Siemens Automotive- setting up off-site meetings and off-site special functions, i.e. retirement events, etc.UCF, Dept of Continuing Education- Implemented and assisted others in implementing credit and non-credit programs- coordinated on- and off-site student enrollment and registration- established contracts for instructors- developed budgets for classes and seminars- arranged for program specific books and supplies- initiated work orders- made domestic and international travel arrangements- prepared domestic and international travel reimbursements- arranged for facilities and coordinated meals- answered customer inquiries- designed name tags for programs and seminars- established and maintained customer data bases and mail listings- designed advertising flyers and arranged for printing and mailing. I have also worked extensively with mechanical, electrical, environmental and chemical engineers, from administrative support to translating technical documents, English/German and vice versa.
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