Dagmar Jackson

Team Coach - Leading Health and Wellness Company @Foundever™

Melbourne, FL, US
MOBILE NUMBERS
+13•••••••69

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WORK HISTORY

Sep 2021 — Present

Team Coach - Leading Health and Wellness Company @Foundever™

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Responsible for evaluating agents and performance management documentation- Agent development- Client interface, i.e. attend calls/meetings- Supervisor on Duty responsibilities, i.e. approve and process one-time exceptions to policy for refunds, process account terminations as needed.

EDUCATION

N/A

University of Maryland College Park

Bachelor’s Degree

N/A

Keiser College

Certificate

SKILLS

Customer ServiceTrainingCustomer SatisfactionE-CommerceFinancial AnalysisMicrosoft OfficeSalesBudgetingBusiness Process ImprovementManagementTeam BuildingCross-Functional Team LeadershipLeadershipProject ManagementEvent PlanningCustomer Relationship Management (Crm)Team LeadershipCrmBudgetsStrategic PlanningProcess Improvement

ABOUT DAGMAR JACKSON

Experienced office professional with special skills and strengths in- Organization - Exceptional problem solving skills - Coordinating Multiple Activities - Customer Relations - internal and external - Attention to Detail - Team player who works well with cross-functional groups - Bilingual - English/German - Event Planning - Investigating credit card fraudCertificate – Medical Billing & Coding, Keiser College – Melbourne, FloridaI also have about three years combined experience in event planning for Siemens and UCF.Siemens Automotive- setting up off-site meetings and off-site special functions, i.e. retirement events, etc.UCF, Dept of Continuing Education- Implemented and assisted others in implementing credit and non-credit programs- coordinated on- and off-site student enrollment and registration- established contracts for instructors- developed budgets for classes and seminars- arranged for program specific books and supplies- initiated work orders- made domestic and international travel arrangements- prepared domestic and international travel reimbursements- arranged for facilities and coordinated meals- answered customer inquiries- designed name tags for programs and seminars- established and maintained customer data bases and mail listings- designed advertising flyers and arranged for printing and mailing. I have also worked extensively with mechanical, electrical, environmental and chemical engineers, from administrative support to translating technical documents, English/German and vice versa.

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