Paula H.

Outcome Facilitator @Lifelinks

Christchurch, NZ

Facilitate needs assessments and service coordination for clients with diverse and complex disabilities, ensuring supports align with their personal goals and funding eligibility.Develop and review outcome-focused plans in collaboration with clients, families/whānau, and providers.Advocate strongly for clients to secure appropriate services, funding, and resources.Liaise with funders, healthcare professionals, and community partners to maintain continuity and quality of care.Identify service gaps or risks early and implement strategies to prevent issues escalating.Maintain accurate, timely documentation in line with compliance and quality standards.Contribute to organisational quality improvement by refining processes, documentation standards, and service delivery approaches.Provide clear, compassionate communication to build trust and rapport with clients from diverse cultural backgrounds.Engage in cross-team collaboration to ensure consistency and client-centred solutions across the organisation.

University of Malta

Higher Diploma ; Master Qualifying

University of Malta

Bachleor of Arts