Paula Tyler

Business Systems Analyst Manager @Charlesbridge

US

As a Business Systems Manager, I lead a high-performing team of systems analysts to drive innovation, efficiency, and scalability across our organization’s technology platforms. Partnering closely with IT and business stakeholders, I ensure the seamless implementation of third-party vendor solutions and the development of comprehensive requirements to meet organizational needs.The BSA team works with business units to evaluate and support new and existing applications, analyze processes, resolve common issues, and recommend improvements to enhance system performance. By collaborating with key business contacts, team members, and IT partners, we determine the most effective approaches for leveraging technology to deliver value across various business functions.Responsibilities include administering applications, overseeing design, configuration, and user management, and ensuring optimal performance. As a primary liaison between business units, vendors, and technology teams, I foster strong partnerships to align solutions with business objectives and deliver impactful results.

scrum Alliance

Certified Scrum Product Owner

Boston University

Business Analysis certificate

Dean College

Associate of Science (A.S.)

International Institute of Business Analysis

Certified Business Analysis Professional (CBAP)