Paul Sanders
Senior Support Account Manager @ServiceNow
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WORK HISTORY
Senior Support Account Manager @ServiceNow
Responsible for interfacing and providing support to large and strategically sensitive ServiceNow Federal Accounts • Acted as single point of contact for all support related concerns and inquiries for supported accounts. • Provided Project planning for platform upgrade twice a year ensuring smooth cut-overs (reduced upgrade related cases by 40%) • Participated in initiatives outside of Federal SAM role such as conducting an escalation review on Commercial Support cases and covering commercial accounts while commercials SAM was • Top Performer: Q2 2021, Q2 2022 and Q4 2022– Llama award winner. • Extensively familiar with all Federal SAM responsibilities, initiatives, rules, regulations, and expectations. • Have forged extensive relationships with Impact Squad members and their managers yielding positive interactions, higher productivity and customer satisfaction. • Lead SAM – proficient in on-boarding new customers and training/mentoring new SAMs.
EDUCATION
Georgia Institute of Technology
Bachelor of Science (BS), Biochemical Engineering
Atlanta International School
International Baccalaureate, Chemistry, Biology
SKILLS
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