Paul R.
Group Head of IT Service Operations @Shaw Trust
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WORK HISTORY
Group Head of IT Service Operations @Shaw Trust
GB
EDUCATION
Hult Ashridge Executive Education
Business Leadership and Innovation
Weston College
National Diploma in Business, Finance and IT, Business Administration and Management, General
ABOUT PAUL R.
Experienced Information Technology leader responsible for leading and developing the Group IT Service Management, Business Relationship Management, Partner Management and Project Management functions within one of the largest Not for Profit organisations in the UK. Extensive operational experience in managing complex IT multi service tower contracts and vendors through a SIAM model.Experience gained over the past 21 years in IT have equipped me with the necessary skills and business acumen to understand business objectives and translate those into effective IT services, bringing innovation and business agility.I have extensive and demonstrated experience in:• IT Strategy Planning• Service Management – multi vendor environments • Business Relationship Management• Stakeholder Management• Financial and budgetary management• Outsourcing from RFI/RFP through to transition and contract management• New service on-boarding/acceptance in to service• Contract and schedule negotiations• Management of tier 1 vendors• Project scoping and delivery• ITIL• Multi-commissioner information security requirements• Operating and conforming to international standards: ISO 9001 / ISO 27001:2013• Translating bid requirements into IT deliverables
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