Patrick Sweeney
Implementation Operations Management @Shift4
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WORK HISTORY
Implementation Operations Management @Shift4
San Jose, CA, US
Develop curriculums and manage learning path results for implementation and support agents, introducing new products and implementing new processes, tools, and metrics- Define and formulate SMART KPIs and success metrics specific to Professional Services based on data analytics and in line with org goals- Increase effectiveness by mentoring, guiding, and inspiring the engagement of team members- Socialization and collaboration: improved organizational alignment, established cross-functional communication workflows/processes- Collaborate with Sales, CSM, Product, and Ops to identify opportunities to improve the Customer Experience
EDUCATION
Allied Business School
150 Hours, Real Estate Appraisal
Cisco Networking Academy
ECMS1, Computer and Information Sciences and Support Services
Cuesta College
Marketing
SKILLS
ABOUT PATRICK SWEENEY
With over 10 years of experience in enterprise customer success and professional services within B2B SaaS. I’m passionate about about cross-functional collaboration, breaking silos, and increasing customer satisfaction. I have led change management initiatives, optimized onboarding processes, and achieved substantial improvements in NPS scores, often exceeding company targets. Proficient in Salesforce, Slack, G Suite, Smartsheet and Zendesk, I am passionate about using data, customer feedback and technology to create smooth customer journeys encouraging product adoption and growth.
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