Patrick Schumann
Head of Crm & Service Transformation - Capgemini Invent Germany @Capgemini Invent
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WORK HISTORY
Head of Crm & Service Transformation - Capgemini Invent Germany @Capgemini Invent
Berlin, DE
EDUCATION
University of Cooperative Education Dresden
Master's degree (German: "Diplom"), Business Administration
HZ University of Applied Sciences
Bachelor of Business Administration, International Business and Management Studies
Cranfield School of Management
Master, Logistics and Supply Chain Management
SKILLS
ABOUT PATRICK SCHUMANN
Business leader in the Customer Experience driven economy with cross-industry knowledge in digitalization, Customer Experience Management, IT Transformation, Customer Relationship Management (CRM), SAP C/4HANA, Salesforce, Sales and Services. I am a result-oriented, strategic thinker with hands-on mentality with strong project management skills.• Multi-year experience in management consulting in the areas digitalization, Customer Experience Management, IT Transformation, Customer Relationship Management (CRM), SAP C/4HANA, Salesforce, Sales and Services• Proven track record of project management experience in Customer Relationship Management, Digitalization, Business Process Re-Design, Business and IT-Transformation projects • Master of Science Degree in Logistics and Supply Chain Management• Bachelor’s Degree in Business Administration
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