Patrick Craigg-Reid

Desktop Support Analyst @RBC

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2020 — Present

Desktop Support Analyst @RBC

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London, GB

SKILLS

BlackberryIncident ManagementTroubleshootingCitrix MetaframeSoftware InstallationTrading SystemsBmc RemedyDerivativesMiddle OfficeMarket DataProject DeliveryTechnical SupportBusiness AnalysisElectronic TradingLow LatencyLaptopsCitrixInfrastructureTradingInvestment BankingDisaster RecoveryBloombergIT Service ManagementEquitiesBack OfficeFidessaExchange ConnectivityPrince2Help Desk SupportBlackberry Enterprise ServerItilFixed IncomeSybaseSqlTestingFx OptionsActive DirectoryXpWindows ServerHardware

ABOUT PATRICK CRAIGG-REID

RBC benefits from over four years of expertise in trade floor desktop support within the asset management business area, where our team ensures seamless IT operations for traders and VIP users. Leveraging strong collaboration and technical skills, we address critical challenges in Microsoft Endpoint Configuration Manager, virtualization technologies, and advanced Microsoft Excel solutions. Prior experience at CIBC Capital Markets and Nomura enriched our ability to support high-pressure environments with precision. Motivated by a commitment to continuous improvement, we focus on enhancing IT systems and delivering exceptional service to empower trading teams and foster organizational success.Prior experience at some of the largest banking companies, based on AUM and balance sheet has developed the skillets and technology to succeed throughout my extended career, giving me both an holistic view and business acumen in my chosen career field.

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Patrick Craigg-Reid — Desktop Support Analyst at RBC in London, GB | Unifers