Patrick Rowell
Technical Account Manager @DXC Technology
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WORK HISTORY
Technical Account Manager @DXC Technology
Experienced in managing and supporting infrastructure services, I contribute to the design, implementation, and optimization of enterprise IT environments. I collaborate cross-functionally to ensure high system availability, performance, and alignment with business goals. My role spans technical delivery, client engagement, and operational leadership, with a focus on continuous improvement and innovation.Key strengths include:• Supporting infrastructure strategy execution and project delivery.• Ensuring system reliability through proactive monitoring and issue resolution.• Collaborating with cross-functional teams to align infrastructure with business needs.• Developing and maintaining documentation, policies, and procedures.• Driving resource optimization and process improvements across infrastructure services.In addition to technical responsibilities, I play a pivotal role in client engagement and delivery management:• Act as a trusted advisor to clients, aligning DXC’s Intelligent Operations with their strategic goals.• Support Client Success Managers in driving growth and delivering measurable business outcomes.• Serve as the primary contact for technical delivery, issue resolution, and service enhancements.• Lead operational excellence initiatives using automation, analytics, and data-driven insights.• Foster a culture of quality, innovation, and continuous improvement across delivery teams.• Manage and develop high-performing teams aligned with evolving client technology needs.
EDUCATION
Newcastle University
Bachelor of Science (BSc)
SKILLS
ABOUT PATRICK ROWELL
I am experienced in Management and Operations roles whilst always looking to learn new…
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