Patrick P.

Partner Operations Manager @Highnote

Strategic Recovery: Championed billing analysis, recovering $800k from Mastercard. Billing Excellence: Rolled out a state-of-the-art billing system, enhancing accuracy in monthly card fee allocation for customer clarity. Streamlined Operations: Modernized billing flow for efficient card production fee distribution, simplifying the payment process for subscribers. Operational Insight: Documented 220+ billing events, aiding in our quest for cost stability. Analytics Guru: Utilized cutting-edge tools for monthly insights on fraud, authorization, and billing, enriching customer contract reviews. Client Advocate: Led vital customer dialogues, ensuring transparency and resolving billing queries seamlessly.