Patrick Perl
Director of Service Capabilities and Agent Experience @H&R Block
San Luis Obispo, CA, US
EMAILS
p••••••••@hrblock.com
MOBILE NUMBERS
+16•••••••17
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WORK HISTORY
Oct 2022 — Present
Director of Service Capabilities and Agent Experience @H&R Block
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EDUCATION
2005 — 2009
California Polytechnic State University-San Luis Obispo
Bachelor of Science (BS), Mathematics
SKILLS
Workforce AnalyticsLeadershipTeam LeadershipPlanning Budgeting & ForecastingCustomer Relationship Management (Crm)Business ProcessCustomer ExperienceOperations ManagementAcd ManagementProcess ImprovementIvrCloud ComputingOperational EfficiencyCall CentersSoftware as a Service (Saas)Business AnalysisCsatBusiness Process ImprovementCustomer ServiceContact CentersVendor ManagementProduct ManagementWorkforce ManagementSaasCross-Functional Team LeadershipNet Promoter ScoreCustomer SatisfactionCrmSalesforce.com
ABOUT PATRICK PERL
Strategic product leader with extensive experience building and optimizing…
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