Patrick Lee
Customer Experience Improvement Director @Capita
Faversham, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2018 — Present
Customer Experience Improvement Director @Capita
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London, GB
Supporting clients and internal teams improve the customer experience. and operations performance. Team of 130+ specialists with responsibility for Insight & Analytics, Continuous Improvement and CX. Use of technology and data rich output to improve customer contact, channel effectiveness, digital adoption and achieve transformation objectives
EDUCATION
N/A
Ashridge Executive Education, Hult International Business School
Fast Track Advanced Management Program
N/A
Aston University
BSC
N/A
Henley Management College
MBA
ABOUT PATRICK LEE
Multi-client customer management, CX, continuous improvement and transformation leader
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