Jochen Nolte
Director Performance Improvement @Capita
Essen, DE
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2024 — Present
Director Performance Improvement @Capita
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EDUCATION
1991 — 1994
University of Duisburg-Essen
Dipl.-Kfm., Economics/ Psychology
SKILLS
Team ManagementCustomer ExperienceBpoOperations ManagementCall-CenterBusiness DevelopmentCall CentersWorkforce ManagementDienstleistungserbringungTeamleitungVendor ManagementKontaktzentrumCall CenterCustomer Relationship Management (Crm)VeränderungsmanagementGeschäftsentwicklungKontaktzentrenOptimierung Von GeschäftsabläufenPerformance ManagementCrmGeschäftsführungNew Business DevelopmentKundenerfahrungLeadershipInbound MarketingKundenzufriedenheitOutsourcingContact Centers
ABOUT JOCHEN NOLTE
Experienced Director Of Operations with a demonstrated history of working in the outsourcing/offshoring industry. Strong operations professional skilled in Service Delivery, Operations Management, Business Development, Customer Satisfaction, and Customer Relationship Management (CRM).
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