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Pat Kinlaw
Senior Principal Systems Change & Process Manager @Discover
Greensboro, NC, US
EMAILS
p••••••••@firstcitizens.com
MOBILE NUMBERS
+13•••••••37
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WORK HISTORY
Oct 2017 — Present
Senior Principal Systems Change & Process Manager @Discover
Riverwoods, IL, US
EDUCATION
1980 — 1984
The University of North Carolina at Chapel Hill
BS, Business Administration and Accounting
SKILLS
AnalysisPmoLeadershipCall CenterBusiness ProcessCredit CardsVendor ManagementOffshore OutsourcingCross-Functional Team LeadershipFinancial RiskForecastingCpaChange ManagementRelationship ManagementOutsourcingProgram ManagementFinancial AnalysisOperations ManagementSix SigmaManagementRe-EngineeringBudgetsFinanceFinancial ServicesStrategyCall CentersBusiness Process ImprovementCustomer ServiceBusiness AnalysisWorkforce ManagementProcess ImprovementProject ManagementBpoRisk ManagementTeam ManagementCustomer ExperienceQuality ManagementAnalytics
ABOUT PAT KINLAW
Operations excellence | process improvement | project management | quality & …
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