Hemil Patel

Team Manager - Sales Center of Excellence Bell Business Markets @Nordia

Toronto, ON, CA

Leading a team of 20+ sales experts.· Coaching sales experts and providing the best feedback to improve CRM skills.· Analyzing and Reporting sales stats and coaching data to the Operational Manager.· Created Custom Objects, Fields, according to business requirement in Salesforce.· Created Dashboards to monitor real-time updates Key Performance indicators.(KPIs)· Built Reports (standard and custom) and Custom Dashboards for Sales reps, Team Leaders, Operations Manager which helped them in their day-to-day task.· Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.· An improved business process by creating various page layouts to display relevant information without the need to view multiple Tabs.· Created Templates, quick text so sales reps can send uniform emails to Customer.· Performed QA testing after Critical Updates to transition customer data smoothly to retain the performance and usability of Salesforce.· Trained sales reps on creating efficiencies that made the sales process faster.· Assisted senior sales managers with building custom reports, orders, and invoices.· Managing Payroll.

Gujarat University

Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General, 3 out of 4 GPA

Conestoga College

Graduate Certificate, Global Business & Hospitality Management, 3.7 out of 4 GPA

B.K. School Of Business Management

Postgraduate Degree, Human Resources Management/Personnel Administration, General, 3.4 out of 4 GPA

GLS University

High School, Business/Commerce, General, 3.4 out of 4 GPA