Pascal Rota
Delivery Lead - Airbus Atlantic @Computacenter
Toulouse, FR
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2024 — Present
Delivery Lead - Airbus Atlantic @Computacenter
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Toulouse, FR
SKILLS
Call CenterCustomer SatisfactionService-Level Agreements (Sla)IT OutsourcingOutsourcingCopcCustomer SupportLeadershipWorkforce ManagementPerformance ManagementService DeliveryTeam ManagementKey Performance IndicatorsTransition ManagementTeam LeadershipContact CentersService DeskBusiness Process ImprovementItilVendor ManagementCall CentersSlaBpoManagementOffshoringProject DeliveryNet Promoter ScoreCall Center DevelopmentIncident ManagementIT OperationsProcess ImprovementManaged ServicesService ImprovementOperations ManagementCustomer ExperienceSoft SkillsAvayaTechnical SupportContact Center Operations
ABOUT PASCAL ROTA
Delivery Lead - Airbus at Computacenter
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