Parvez Ahmad

Site Reliability Engineer @Fulcrum Digital Inc

Pune, IN

As a Site Reliability Engineer at Mastercard, I support the stability, scalability, and performance of mission-critical payment systems in a highly regulated, high-availability environment. I work at the intersection of DevOps, cloud operations, and incident management to ensure seamless and securKey Real experiences.Key Responsibilities:Manage end-to-end deployment processes for production systems, ensuring secure, zero-downtime releases in alignment with Mastercard’s compliance standards.Collaborate with application teams to coordinate safe deployment practices and effective rollback strategies.Maintain and optimize Jenkins pipelines for continuous integration and delivery, improving deployment speed and reducing manual intervention.Troubleshoot pipeline issues and proactively implement automation best practices to streamline delivery.Administer applications on Pivotal Cloud Foundry (PCF), ensuring smooth application scaling, configuration, and runtime performance.Implement automation for cloud operations, improving reliability and reducing manual effort.Use Dynatrace to monitor real-time application performance and detect anomalies before they impact users.Analyze logs using Splunk for root cause analysis, operational insights, and compliance reporting.Provide 24/7 on-call support for production systems, ensuring rapid response and mitigation of service disruptions.Lead incident resolution efforts and participate in blameless postmortems to drive continuous improvement.Drive initiatives to reduce Time to Restore (TRT) by refining incident response procedures, improving alert quality, and documenting runbooks.Contribute to the culture of operational excellence by identifying areas for system and process improvements. Key Achievements:Maintained 99.99%+ uptime for high-volume, customer-facing payment systems.Improved deployment reliability and reduced change failure rate through enhanced CI/CD processes.

Prof. Ram Meghe Institute of Technology & Research

Bachelor of Engineering - BE, Information Technology