Parveen K.
Senior Manager @EXL
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WORK HISTORY
Senior Manager @EXL
US
Lead the triage of production issues with applications and perform blameless postmortems/root cause analysis. Triage using Splunk logs, AppDynamics, app code analysis, and stack traces.• Monitor the health of web apps using Splunk, AppDynamics, and Grafana.• Develop subject matter expertise and a deep understanding of application features and known defects, application architecture, and dependencies.• Deliver under constraints – unsatisfactory documentation of existing systems, paucity of SMEs/engineers, etc.• Create and manage Splunk alerts, dashboards, reports, lookup tables, extracted fields, and summary indexes.• Monitor SLA, SLO, SLI, and other metrics using Grafana. Invent new app-specific metrics meaningful to both business and engineering.• Create and update knowledge base articles, run books, and data flow diagrams.• Integrate CI/CD process using Jenkins and GCP/Azure by setting the whole deployment pipelines in an automated way for all non-prod environments.• Experienced with Cloud IAM, managing access for users and service accounts to various projects with defined roles.• Integrated GitHub with Jenkins to start automated builds on Jenkins using various triggers such as pull request, tags, and commits.• Working closely with the development and operations organizations to implement the necessary tools and process to support the automation of builds, deployments, testing, and infrastructure (infrastructure as code).• Automated process to provision infrastructure and assign roles using Terraform scripts for GCP/Azure.• Experienced in setting up the process for all types of deployments using GIT, Jenkins, and Terraform.• Experience in creating monitoring dashboards, setting up alerting, and creating custom metrics.• Experience setting up build automation and reducing bottlenecks in the delivery pipeline.• Collaborated with the development team to troubleshoot and resolve issues.
EDUCATION
Indian School of Business
Chief Digital and AI Officer, Business Administration, Management and Operations
BRCM CET Bahal ,Bhiwani
Bachelor's degree, Electronics and Communications Engineering
SKILLS
ABOUT PARVEEN K.
Strategic DevOps/SRE Leader | Driving Operational Excellence & Reliability | Expert in Cutting-Edge TechnologiesI have always been driven by excellence throughout my career. My expertise spans from formulating visionary strategies to executing seamless migrations and streamlining infrastructures for optimal performance. I\'m well-versed in DevOps and SRE methodologies, and I endeavor to foster collaboration and innovation in my work environment. My commitment to driving organizational success through cutting-edge technologies and strategic leadership makes me a trusted partner in shaping the future. In addition to efficiency, I prioritize service reliability. I have overseen Google Site Reliability Engineering principles and initiated measures to improve observability, monitoring/alerting, and incident management. I have managed large-scale technical engagements, delivering multimillion-dollar portfolios, and leading high-performing teams of 12 to 20 professionals. I am passionate about driving operational excellence, as demonstrated by my ability to reduce Mean Time to Resolution (MTTR) from hours to minutes and significantly decrease false positive alerts.As a DevOps/SRE professional, I have gained extensive experience working with a diverse range of tools and technologies encompassing Source Code Management (SCM), Continuous Integration/Continuous Deployment (CI/CD), Configuration/Container Management, and Continuous Monitoring. I have collaborated closely with cross-functional teams, including Project Management, Database Management, Development, and Testing, and I excel in roles that require release management, production support, and 24/7 on-call rotation when necessary.Throughout my career, I have successfully navigated various phases of the Software Development Lifecycle, adapting to both agile and waterfall models. I have overseen change management processes for application development, demonstrating strong analytical and organizational skills. I possess the ability to handle multiple activities and prioritize tasks simultaneously, a skill that I have honed over the years. I\'m well-versed in Incident management using ServiceNow and MIR3 process setup. I have helped businesses to develop better communication processes, including communication matrix, RACI matrix, Escalation matrix, and standard templates for the process to follow.
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