Parveen Sethi

WORK HISTORY

EDUCATION

ABOUT PARVEEN SETHI

I have 15+ years of experience in IT services. Extensive exp. of working with customers across the globe to manage delivery in different arenas.As a Service delivery, I am responsible for providing investigation and second-level support on client issues.Responsible for maintaining the production applications and day-to-day operational activities, managing escalations, and modifying established procedures/approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.Responsible for process maintenance. Also ensuring successful end-to-end change management Run a cross-impact forum weekly and bring respective cross-function groups to confirm the eligibility of co-existing changes without causing any unexpected impacts Represent all changes to the senior leadership team and advised on final approvals prior to implementation of any change Retrieve data to perform weekly analysis, and conduct weekly reports to be communicated and presented to all appropriate stakeholders Review and process all upcoming changes and ensure all standards and specifications are met Engage respective testers and validators for changes with potential impact Monitoring and policing the process, to maintain SLAs and eliminate the potential of unexpected outages Report weekly to Senior leadership regarding the change management performance and success rate, to determine weak points and prioritize them