Parth Bhatt

Service Delivery Manager @Axiom Technologies

Toronto, ON, CA

Axiom Technologies is focused on helping customers solve complex business challenges using innovative technology solutions. We help our clients with Managed IT outsourcing, Procurement Services, Global Infrastructure Maintenance Hardware Support (AMC) & Resource fulfilment helping them with their deliverables.Roles and Responsibilities:• Overseeing and managing IT Projects, ensuring they are delivered on time, within scope & budget.• Leading post-sales engagement with key customers, partners, and stakeholders.• Leading & coaching a team of 15 in a highly dynamic and fast-paced environment.• Identifying opportunities to expand services and grow the client base.• Planning and executing post-sale onboarding processes.• Implementing ITIL processes, allowing to Improve and manage IT services which includes incident management, tracking delivery of engineers, security incidents and managing service requests from the clients. • Targeting additional business every quarter and achieved 92% of revenue generation targets.• Taking accountability for resolving customer issues & manage escalations to keep the SLA on track.• Driving the team and work on SOW, MSA and manage the contracts extensions with the clients.• Owning Budget management activities, activating clear revenue plans, monitoring prepay balances, and improving financial forecasting.

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