Rohit Parmar
Application Support Team Lead @Jupiter Asset Management
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WORK HISTORY
Application Support Team Lead @Jupiter Asset Management
London, GB
Led a team providing L2/L3 support for business-critical financial platforms, including trade-floor and VIP users. Managed incidents, escalations, and root cause analysis to ensure service stability. Oversaw platforms including Aladdin, Snowflake, secure SFTP integrations, and JAMS automation. Developed PowerShell scripts and created reporting dashboards to track key metrics and SLAs. Mentored and guided team members, collaborating with infrastructure, development, vendors, and stakeholders to resolve complex technical issues and drive continuous improvement.
EDUCATION
Leeds Beckett University
Bachelor of Science (BSc), Computing
SKILLS
ABOUT ROHIT PARMAR
Application Support Analyst with experience supporting business-critical applications in fast-paced environments. Skilled in troubleshooting complex issues, managing incidents, and maintaining system stability for front-office and operational teams.Experienced in monitoring production systems, performing root cause analysis, and working with cross-functional teams and vendors to resolve issues quickly and improve system performance. Strong background in automation, cloud platforms, and data tools.Open to opportunities in Application Support / Production Support where I can help maintain reliable systems and improve operational efficiency.Key Skills: Application Support/Production Support, Incident Management, SQL, Aladdin, Snowflake, Cloud Platforms, Monitoring Tools, Root Cause Analysis
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