Paris Shulmister
Engineer, IT Systems @Bristol Myers Squibb
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WORK HISTORY
Engineer, IT Systems @Bristol Myers Squibb
Bothell, WA, US
EDUCATION
University of Phoenix
Bachelor's degree, Computer Science
ABOUT PARIS SHULMISTER
Over 10½ years of comprehensive IT experience. Including five years of Helpdesk, one year of System Administration, and two years in technical writing. Additionally holds two and a half years supporting IT operations within ISO-7, ISO-8, and ISO-9 regulated laboratory environments. Oversaw 59 Lab workstations and 15 equipment categories across two separate sites to maintain 99% system uptime and resolve more than 500+ support tickets annually. Administered Active Directory for over 100+ accounts and maintained a 98% ServiceNow SLA compliance rate, ensuring minimal ticket breaches. Leadership of cross-functional IT projects for Bristol Meyers Squibb’s Bothell and Dexter locations – supporting VVDT and Quality Control departments. Includes coordinating multi-department tasks, vendor partnerships, onboarding, upgrades, and validation activities to meet all regulatory standards. Spearheaded projects for the creation and deployment of comprehensive helpdesk knowledgebase, service catalog, and Tier 0 user knowledgebase in ServiceNow to support IT initiatives and migration of over 20 Department of Defense sites worldwide. Technical Proficiencies: Operating Systems and Platforms- Windows 11 - Windows 10 - Windows 7 - Windows XP Networking- Active Directory - General Network Troubleshooting - Port troubleshooting Hardware- Zebra and Ricoh Printers (Including onboarding and deployment)- HP, Dell, Lenovo Desktop and Laptops workstations - Peripherals Software- Dameware - Altiris - Active Directory - Microsoft Project - Bomgar - Horizon VDI - RDP - Microsoft Office Suite (Excel, Powerpoint, Office, Word)- Teamviewer Web: JIRA, Servicenow, Office365, Sharepoint, Valgenesis, BMRAM, Infinity Security and Compliance: Technical Writing, Change Controls Lab Specific Software: FACSCanto, Nexcelom K2, Matrix, Sartocheck, AccuSEQ, MYLA (Web Based), MetONE, Gen5, Envision, SynergyNeo, Endosafe, Accellix, Cytoflex, OPUS Awards & Recognition: Keep the Beat, Department of Defense San Antonio, TX Recognized for receiving over 20 customer commendations in the year of 2016, highlighting exceptional technical support and user satisfaction. Community, Northeast High School St. Petersburg, FL Recognized for being exceptionally inclusive with fellow students and was selected to give our foreign exchange students a tour of the campus. Certifications- HDI-DST - Security+- ITIL V4
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