Pardeep Kaur
Csr Lead @TP
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WORK HISTORY
Csr Lead @TP
CA
Provided primary customer support on Financial services and being in the top 10% of employees, delivering excellent customer service and resulting in a consistent 98% customer satisfaction rating Understanding customers requirements, educating customers about various financial services and payment methods offered by Klarna company, and maintaining up-to-date knowledge Liaised with customers, management, and sales team to better understand customer needs and recommended appropriate solutions for customer retention and growth Effectively communicated with customers about account changes, new Financing services and potential upgrades Signing up new customers, retrieving customer data, presenting relevant product information, and recommended products to customers, thoroughly explaining details.
EDUCATION
JPS Academy
High School, Social Science, Physics, Chemistry, Biology, Mathematics and Computer Applications
JPS Academy
High School Diploma, Business/Commerce
Sheridan College
Business Accounting, Accounting Technician and Bookkeeping
ABOUT PARDEEP KAUR
Knowledgeable and dedicated Customer service professional with extensive experience in…
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