Paramita Ghosh

Release, Change, Env, Incident & Problem Manager @NTT DATA

Halifax, NS, CA

Client: TIAA & then Wyndham Hotels & Resorts- Business Analysis, Client Requirement Analysis, Quality Analysis, Multiple Test Environment Project Management, Enterprise Release (Mobile App & Web App), Change, Incident & Problem Management, Business Data Analytics expertise- Managing strategic resourcing of large teams of varying skill sets, Managing Project Performance and Measure through Scrum Processes- Ensure Business Development and Account Growth by bringing Differential Advantage through Competitive Intelligence to provide an edge in Service and Delivery- Strong background in Software Development Lifecycle in Banking and Finance Domain- Incident & Problem Management, Risk Assessment through Qualitative Research, Root Cause Analysis, Risk Mitigation, and monitoring systems for Optimal Environment Availability & Health- ITIL Processes, Services and Delivery Improvement through Monitoring, Scope of Innovation, Training and Coaching- Research on Tools and Services for Continuous Improvement on Information Technology Infrastructure (ITIL) Process- Creating Business Requirements Document (BRD), Project Charter, Master Test Plan (MTP), Requirement Traceability Matrix (RTM), Test Scenario and Test Case Design, Smoke, Functional and Regression testing, Test Data Preparation, and Defect log and Feedback Loop Documentation.