Paolo Chiozza

Head of Wholebuy Contract & Service Management @TIM

Rome, IT
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Head of Wholebuy Contract & Service Management @TIM

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Rome, IT

EDUCATION

1982 — 1986

ITIS Zuccante (Mestre, Italy)

Undergraduated, Computing science

2015 — 2015

IMD

Mobilizing People, Leadership

1987 — 1992

Università degli Studi di Padova

Master's degree, Statistics

1993 — 1994

Treviso Tecnologia

Master, Material Management

SKILLS

Customer Relationship Management (Crm)PlanningBusiness AnalysisStrategyTeam LeadershipStart-UpsMarket AnalysisBudgetingForecastingProject PlanningTelecommunicationsBudgetsManagementCrmBusiness PlanProblem SolvingBusiness PlanningRetailCustomer RelationsOutsourcingMarketingBusiness StrategyTeam ManagementMobile DevicesStatisticsSalesCall CentersCustomer Service

ABOUT PAOLO CHIOZZA

After beeing graduated in Statistics at University of Padua (Italy) in 1992, I worked at the beginning in manifacturing (De\' Longhi Ltd) and clothing retailing (Coin Spa).Then I joined Telecom Italia (1996) where I did many professional and managerial experiences in the following areas: budget and control, sales, quality control, customer care & customer operations. Now I\'m in charge of Assurance at Chief Operating officer (Governace).Involved in more and more complex challenges, I had the opportunity to develop my leadership and managerial skills in complex processes and in contexts of change/turnaround.Examples of projects of applied innovation that I helped developed in my company: predictive maintenance/assurance for TIM access network through AI/ML; cognitive technologies for customer engagement automation; process mining and robotic process automation.

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Paolo Chiozza — Head of Wholebuy Contract & Service Management at TIM in Rome, IT | Unifers