Zalak Pandya
Production Associate @Acenzia Inc
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WORK HISTORY
Production Associate @Acenzia Inc
Windsor, ON, CA
Handled technical setup of production floor systems, including daily system readiness checksMaintained digital logs and supported machine operations through troubleshooting and coordinationEscalated technical issues to internal IT and documented resolutions for knowledge base updates
EDUCATION
University of Windsor
Master's degree, Computer Science
Bharuch Jobs and Careers
Diploma, Computer Engineering
GEC, Dahod
Bachelor of Engineering - BE, Computer Engineering
ABOUT ZALAK PANDYA
I’m an IT Support Specialist with a Master’s degree in Applied Computing and hands-on experience in system administration, technical troubleshooting, and IT operations. I’ve recently completed both the Google IT Support and Google Cybersecurity Certificates, and I’m actively applying my skills through platforms like TryHackMe to prepare for an entry-level role in cybersecurity. My background includes providing Tier 1 support, managing user accounts and access, maintaining Windows systems, and collaborating with engineering teams to resolve hardware/software issues. I’m passionate about security and eager to contribute to a team focused on digital safety, threat response, and systems reliability. Skills & Tools: • IT Support & Troubleshooting (Windows, Linux) • Networking (TCP/IP, DNS) • Jira, Google Workspace, Microsoft Office • Threat Detection & Cybersecurity Labs (TryHackMe) • User Access Management, Device Setup • Ticketing Systems, Documentation & Logs I\'m actively seeking roles in IT Support, SOC Analyst, Cybersecurity Technician, or similar entry-level positions where I can grow, contribute, and protect digital environments. Let’s connect!
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