Pam Germani

Assistant Manager Team Lead @Magellan Health

Columbus, OH, US

Dedicated Healthcare Manager and leader thriving in solution-driven environments. Proven track record in team development, mentorship, and decisive decision-making. I specialize in developing and executing full life cycles for customer advocacy, with a keen ability to analyze complex situations and implement practical solutions. My focus is on securing and rolling a portfolio of satisfied customers. Strategic Leadership: Drive the highest level of performance on all nonclinical processes end to end Mentoring and Coaching: Mentor new staff, offering valuable insights and coaching on improvement plans Collaborative Goal Achievement: Collaborate with the Manager to implement plans ensuring the team achieves specific goals aligned with client Motivational Team Building: Motivate and encourage team members to excel Performance Monitoring and Reporting: Collaborate with the Manager and Workforce Management Team to monitor team performance levels continuously Operational Support: Actively engage in calls and queues on an as-needed basis Analytical Insight: Review and analyze daily metrics for staff, ensuring compliance, identifying trends Adaptive Training: Communicate process changes and new customer requirements to team members

American InterContinental University

Masters

Mount Vernon Nazarene University

Bachelors