Isaac McGee

Director, Clinical Pharmacy Operations, Pic of Specialty and Home Delivery Operations @Magellan Health

Manage over 60 Personnel - Employee engagement score increased from 52 to 80 (5 points over benchmark) within 90 days - Replacement reduction from $850 thousand to under $200 thousand annually - Implemented new pharmacy operating system while improving financials ($2.5 million annualized ROI)- Reduced defects/million from 200 to 20 defects/million within 180 days in Specialty Operations - Designed and executed the Quality Management System through lean transformation, redefining metrics at all levels, accountability policies and employee engagement initiatives - Implemented new processes including SOPs and Training across multi-sites resulting in full Digital Pharmacy/VIPPs and ACHC Accreditation