Pallabi Sen
Associate Consultant @upGrad
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WORK HISTORY
Associate Consultant @upGrad
Noida, IN
Provide personalized guidance and support to students throughout their study abroad journey- Ensure adherence to Service Level Agreements (SLA) by addressing 25-37 tickets daily within 24 hours and maintaining an average talk time of 2-3.5 hours- Perform critical point analysis to identify potential challenges and proactively manage escalations- Conduct 2-4 Google Meet or Zoom meetings to assist learners- Ensure high Customer Satisfaction (CSAT) through effective Customer Relationship Management (CRM) processes- Successfully contributed to the launch of 3 batches, serving a total of 300 learners- Maintain meticulous records of interactions by writing over words daily in the form of email summaries.
EDUCATION
St. Dominic Savio English Medium School
ICSE BOARD
St. Dominic Savio English Medium School
SCIENCE (ISC)
Institute of Hotel Management Catering Technology, Gwalior
Bachelor of science-Bs Hotel/Motel
ABOUT PALLABI SEN
Hi, I’m Pallabi, and yes, this is the part where I try to convince you I’m not just good…
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