Ozkan Aksoy

Director @Best Kebab And Pizza House

Arbroath, GB

As the Director of two busy takeaway shops, I successfully managed all operational aspects of the business, ensuring high standards of service, food quality, and profitability. My hands-on approach allowed me to lead the team while strategically improving processes and growing revenue. Key areas of responsibility and achievements include:Key Achievements: • Operational Efficiency: Streamlined daily operations, reducing service times and improving food preparation processes, which increased customer satisfaction and loyalty. • Team Leadership: Led a team of 50+ staff members, overseeing recruitment, training, and performance management. Fostered a positive work environment that encouraged collaboration and high morale. • Financial Management: Developed and managed the budget, consistently hitting sales targets while controlling costs. Improved profit margins by 60% through effective cost management and pricing strategies. • Customer Service Excellence: Ensured a customer-first approach, handling feedback, resolving complaints, and implementing strategies that enhanced the overall customer experience. • Marketing & Growth: Led marketing efforts to increase customer footfall and online orders, including developing promotional campaigns, optimizing online delivery platforms, and implementing customer loyalty programs.• Health & Safety Compliance: Ensured full compliance with local health and safety regulations, maintaining a spotless food safety record through regular staff training and internal audits. • Supply Chain & Inventory: Managed supplier relationships and optimized inventory processes, reducing waste by 35% while maintaining consistent product availabilit

Guden for Education

BA

University of Gloucestershire

Masters