Othuke Omoleh
Application Support Analyst @ESG
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WORK HISTORY
Application Support Analyst @ESG
Chorley, GB
Provide front line support to customers, fast and effective troubleshooting, and resolution of software problems, internally and externally. • Proactive mentoring, alert response, and issue protection prior to customer impact wherever possible. • Support incident and problem management activities.• Installation, configuration, upgrade and maintenance of software applications to internal, customer test and production environments.• Deployment and configuration of software applications, meeting customer requirements, delivering error free, right first-time deployment and configuration. • Work with project teams to investigate complex issues, identify and implement solutions to new re-occurring problems in the deployment of applications. • Work with other members of the team to ensure transfer of knowledge and understanding of problems, practices and processes.• Develop documentation that aids successful implementation and operation of software applications.• Develop documentation and mappings of upgrade procedures of general and specific scenarios.
EDUCATION
Lagos State Model College Ojo
Wassce, Science
University of Agriculture Abeokuta
Bachelors, Computer Science
SKILLS
ABOUT OTHUKE OMOLEH
Expert Application Analyst with demonstrated strength in troubleshooting software issues experienced by different levels of users using ITIL standard. Adept at utilizing a wide variety of enterprise application software and working with OEM to identify issues. Experienced in designing and developing system enhancements based on data-driven approaches. Keep systems operating at peak levels to meet expected demands. Correct issues with analytical, organized and systematic approaches.
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