Oliver Teller
Principal Support Account Manager @Snowflake
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WORK HISTORY
Principal Support Account Manager @Snowflake
Act as the single point of contact for assigned customers - Coordinate and collaborate with Sales, Professional Services, Support, and Engineering to ensure customers have the best possible experience Thoroughly understand the customer\'s business, as well as operational and tactical goals and objectives Create assigned tasks and deliverables for customers - Actively monitor, interface, and manage reporting for a customer\'s environment related to program deliverables Manage the day-to-day aspects of support cases, incidents and escalations for assigned customers. Present Global Account Management programs and principles to internal teams and customers, including events, company and user conferences Coordinate with team members to ensure consistent service delivery Prepare, present and review plans related to release control, upgrades and environmental changes Translate business goals into operational and tactical objectives while ensuring customers stay on their strategic path Develop strong partnerships with customer business and operational leaders to drive focus on support related aspects and issues Drive continuous improvement based on data driven conversations Coordinate and lead review meetings focusing on support related data such as cases, incidents, platform performance and operational aspects Leverage metrics to make strategic decisions with a focus on results Understand both proactive and reactive support management practices and processes Demonstrate a strong understanding of the customer\'s business needs and how to address those needs in an effective and efficient manner
EDUCATION
California State University, Fresno
International Marketing, Business Administration and Management
Universität Passau
Master of Business Administration - MBA, Business Administration and Management, General
SKILLS
ABOUT OLIVER TELLER
Excellence in Technical Account Management | Driving Success Through Collaboration…
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