Osman Varela-Avila
Assistant Director @Central Arizona College
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WORK HISTORY
Assistant Director @Central Arizona College
Ensure programs compliance with Federal, state, and local rules, regulations, and/or grant requirements. Provide work lead and instructions to part time staff and student workers. •Interview, hire and train student employees and part time employees to represent the institution in all Central Helpdesk related functions. •Provide leadership, management, direction, and oversight to the daily operations of Central Helpdesk. •Evaluate services and resolve problems and questions presented by students, staff, faculty, and/or departments regarding work processes, policies, organizations, and methods to maintain or improve effectiveness, efficiency, and customer satisfaction. •Develop program budget, monitor expenditures, and participates in budget planning to support the operational plan and goals of Central Helpdesk. •Lead in the departments knowledgeable and mastery of CAC policies and procedures to help troubleshoot and accurately triage a student, community member, employee, or faculty member with a problem. •Project Manager providing oversight and supervision of the implementation of ServiceNow software for student services.
EDUCATION
The University of New Mexico
Bachelor of Science in Psychology- Biology , Clinical Psychology
Central Arizona College
Associate of Arts and Sciences - AAS, Clinical Psychology
Grand Canyon University
Master of Science IO Psychology Certification, Industrial and Organizational Psychology
SKILLS
ABOUT OSMAN VARELA-AVILA
Doing leadership different, emphatic and obsessed on customer service outcomes. Start…
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