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Ornella Nzegbuna
Consumer Service Operations Professional 2 @Humana
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WORK HISTORY
Consumer Service Operations Professional 2 @Humana
OK, US
EDUCATION
HACC, Central Pennsylvania's Community College
Web Development & Design
Western Governors University
Bachelor of Applied Science - BASc
ABOUT ORNELLA NZEGBUNA
As a Consumer Service Operations Professional at Humana, I work to improve members\' experiences by supporting claims processing, customer service, and essential needs like utility and housing assistance. I bring a solid understanding of strategic processes, organizational objectives, and administrative best practices, enabling me to make well-informed decisions that prioritize member needs. I hold a Bachelor’s degree in Software Engineering, which has equipped me with a strong foundation in analytical thinking and problem-solving. My background in software engineering complements my commitment to creating efficient workflows and continuously improving processes, especially through my experience with Six Sigma methodologies. I’m passionate about making a positive impact, and I am driven by the opportunity to provide meaningful support to Humana members every day.
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