Olumide Johnson Ogunleye

Senior Customer Adviser @Lloyds Banking Group

Edinburgh, GB

I handle complex customer inquiries via phone, email, or other communication channels, ensuring each interaction is positive and informative.I provide empathetic support to vulnerable customers, such as those dealing with bereavement, cancer, or other challenging circumstances, offering them the care they need.I efficiently manage various administrative tasks, including updating records, processing requests, and ensuring compliance with policies and procedures.I have received specialized trainings to help me address specific customer needs, ensuring that I consistently perform at my best always.I accurately calculate affordable lending on complex scenarios.I Identify and raise ideas for continuous business processes improvement.I proactively stay updated with the latest industry trends and company policies, ensuring I can provide informed and relevant assistance to customers.

The Federal Polytechnic, Ado-Ekiti

Higher National Diploma

Adekunle Ajasin University

Bachelor's degree

Obafemi Awolowo University

Executive MBA

University of Dundee

Master's degree