Olu Abiona
Lead, Customer Experience & Branch Manager @H&R Block
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WORK HISTORY
Lead, Customer Experience & Branch Manager @H&R Block
Edmonton, AB, CA
Promotes, supports, and ensures that all services and programs are offered to clients by company policies, procedures, and established targets.• Share individual performance goals and results with Tax Professionals and District Manager.• Monitor, evaluate, and coach Associates to attain desired results.• Schedules and conducts Associate interviews, training, and evaluations.• Provide day-to-day coaching, and timely and specific performance feedback to associates.• Ensures the district operating plan is followed and that major variations from the plan are discussed and resolved in coordination with the district manager.• Respond promptly to client experience issues or Associate relations concerns, utilizing the support of the District Manager for more complex matters or where there is uncertainty.
EDUCATION
University of Lagos
BSc
NorQuest College
Professional Certificate in Business Analysis
Harvard University
Harvard Professional Development Programs
University of Oxford
Oxford Executive Leadership Programme
SBS Swiss Business School
Doctor of Business Administration
Middlesex University
MSc
CIM | The Chartered Institute of Marketing
MCIM
ABOUT OLU ABIONA
Entrepreneurial and results-driven leader with 20+ years of experience spanning Business Development, Marketing, Sales, Strategy, Manufacturing, and Financial Management. I specialize in driving strategic growth, leading cross-functional teams, and securing high-impact partnerships, contributing to over $100M in bottom-line growth. With professional experience across Africa, Asia, Europe, and North America, I bring a global perspective to business strategy, market expansion, and project execution. My expertise lies in aligning business objectives with growth opportunities, leveraging innovative engagement techniques, and fostering long-term strategic partnerships. Beyond business, I am passionate about developing future leaders and I lecture at two world-class institutions. In recognition of my exceptional commitment and impact as a Business Instructor, I received the 2024 Jaye Fredrickson Honorary Mention for Teaching Excellence, a milestone that underscores my dedication to education and mentorship. Through my boutique, Nicole and Giovanni Holdings Canada, I consult as an SME on Entrepreneurship and Venture Planning & Development, with a strong focus on curriculum design, development, and review. This enables me to bridge academic rigor with practical business applications, empowering institutions, organizations, and future entrepreneurs with industry-relevant knowledge. In March 2025, I began my Doctorate in Business Administration (DBA) at SBS Swiss Business School, specializing in Strategy, Project Leadership, and PMO Management. A vivid follower of José Mourinho, I embody his winning mentality, relentless drive for excellence, strategic thinking, and impactful leadership. oluabiona.com
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