Eric R. Olsen

Expert Training Advisor @Finastra

Deliver advanced technical training, consulting, and problem-solving services to corporate clients across the financial services sector. Lead scope development, implementation planning, and risk mitigation for Finastra’s flagship products—including Phoenix, LaserPro, and DepositPro—while collaborating closely with client stakeholders. Design and execute training programs that align with client goals and system capabilities, fostering a collaborative, team-based workplace throughout the implementation lifecycle. Provide strategic updates and obstacle reporting to key decision makers.Key Achievements:Designed and delivered customized classroom and web-based training programs tailored to each client’s unique business culture and operational goals.Authored comprehensive instructional materials including user manuals, desk aids, hint books, and e-learning content.Acted as a technical subject matter expert in process reviews, workflow optimization, and system configuration.Built custom reporting tools using SQL, PowerBi, and Crystal Reports to support client-specific analytics and decision-making.Recognized for professional excellence by consistently completing multiple concurrent projects on time and exceeding performance expectations, with average client satisfaction ratings of 4.7 out of 5.