Oliver Kook
Head of Consulting @Pulse & Patterns
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WORK HISTORY
Head of Consulting @Pulse & Patterns
Hamburg, DE
Oliver loves building teams that don’t just deliver projects — they create impact. With a passion for innovation and a talent for connecting people, he turns ideas into scalable practices that drive real value from ServiceNow. He believes great consulting happens where curiosity meets collaboration — and brings that mindset, along with over 12 years of ServiceNow experience, to everything he does as he leads and grows our consulting practice.
EDUCATION
Purdue University Fort Wayne
Bachelor's Degree, Organizational Leadership and International Studies
Purdue University Fort Wayne
Masters, Business Administration
SKILLS
ABOUT OLIVER KOOK
Oliver is an experienced professional, helping businesses gain control of and realize value from their IT organization.Oliver has advised various Fortune 500 customers within multiple industries, including finance, technology, and healthcare, on best practice IT Service Management, IT Strategy Alignment, Solution Design and Implementation, by leveraging his certified ITIL and Scrum expertise and the ServiceNow platform.Oliver has helped enterprise IT organizations transform into customer, demand-driven organizations by converting internally hosted legacy tools to SaaS and IaaS solutions.ITSM implementations include but are not limited to the areas of Incident, Problem, Change, and Request FulfilmentOliver thrives in collaborative environments and excels at bringing teams & leaders together to approach IT Transformations primarily resulting in performance improvement.After managing a ServiceNow Expert Services Team in Technology Workflows for the EMEA Central region to ensure accelerated time-to value implementations of a team of industry-leading consultants, he now joined an exclusive ServiceNow implementation partner at Pulse & Patterns GmbH to lead and grow the Consultancy team.As a native German, having lived and worked in the United States for nine years, Oliver is fluent in both German and English.
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