Oliver MacDonald

Director Program Management @Expedia Group

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2024 — Present

Director Program Management @Expedia Group

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Program Director for AI Servicing and Change Management Specialist.3x Salesforce Certified. Agentblazer Legend. Triple Star Ranger.

EDUCATION

1999 — 2002

The University of Salford

Doctor of Philosophy (Ph.D.), Glaciology and Climatic Change

1996 — 1999

University of Oxford

Bachelor of Arts (BA), Geography

SKILLS

Loyalty MarketingOutsourcingAnalysisContact CentersManagementCustomer LoyaltyContact CentreSegmentationProposition DevelopmentP&L ManagementCustomer AcquisitionStakeholder ManagementCall CentersCrmCustomer RetentionP&L ResponsibilityProject PlanningCustomer InsightCustomer Experience

ABOUT OLIVER MACDONALD

Experienced Director of Customer Operations with a demonstrated history of working in the loyalty, telecoms and travel industries. Skilled in Analytics, Customer Acquisition and Retention, Customer Relationship Management (CRM), and Contact Centers. Educated to Ph.D. level (Glaciology and Climatic Change), and a Director of the Alpine Glacier Project.

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Oliver MacDonald — Director Program Management at Expedia Group in London, GB | Unifers