Oliver Beard
Enterprise Account Manager @Dojo
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WORK HISTORY
Enterprise Account Manager @Dojo
Bristol, GB
Responsible for increasing the engagement, adoption of services, CTO and ultimately loyalty via remote business reviews and cadence of contact with key external stakeholders.• Since March 2025, responsible for Enterprise customers in Republic of Ireland, working with commercial teams to identify better ways of working and onboard new higher CTO customers.• Took on management of a full complement of 40 accounts with combined actual CTOof £390m within a shorter time frame than typical new team members.• Championed Customer Immersion in the Operations tribe since January 2024, with activities to bring Ops leaders closer to our customers.• Onboarding Consultant support for 3 months from Sept 2023, delivering support and rollout to ~3 customers in addition to account management.• Conducted knowledge survey of senior ops leadership team to inform a series of Briefings on strategic products. So far 5 have been created and delivered in collaboration with respective Product Managers, with the latter 4 including the wider Ops leadership team.• Mentoring a member of the Cusotmer Satisfaction team in Account Management as he co-manages a customer with the Head of Loyalty.• Identified opportunity to review the Chargeback Contacts doc shared with the AM team and Billings. Engaged with multiple stakeholders to consolidate the data and present changes back to the team to save time in chargeback queries.• Took ownership of project to consolidate distinct account management procedures ina user friendly handbook to aid standardised speedy onboarding for new team members and support scale up. Engaged team for feedback and delivered comprehensive content list which was added to the AM Team Resources page.• Led the ‘Bristol Foodies’ social group for 9 months from Oct 2023, organising theme nights for the Bristol office. Project managed and collaborated with colleagues to deliver event with very positive feedback.
EDUCATION
Welling School 6th Form
3 A-Levels
Welling School
10 GCSEs Grade A-C
University of Plymouth
BSc (Hons) 2:1
SKILLS
ABOUT OLIVER BEARD
I have led teams in person and remotely across national offices to successfully hit…
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