Jess Smith
Senior Enterprise Account Manager @Dojo
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WORK HISTORY
Senior Enterprise Account Manager @Dojo
EDUCATION
Cardiff University / Prifysgol Caerdydd
BSc Psychology
St. Swithuns School
GSCE
ABOUT JESS SMITH
With a background in marketing and a degree in Psychology, I now work in Customer Success which combines my enjoyment of collaborating closely with customers to find solutions to their problems and be able to see the results for myself. As a Customer Success Team Lead at Perkbox, I manage a team of 5 Customer Success Managers as well as my own portfolio of mid-market sized businesses across a range of industries. I support the team by delivering training, communicating business updates, advising on customer scenarios and using data to identify trends to help guide activity and hit KPIs as well as ensure the best value is given to customers throughout their lifecycle.
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