Oli Cave
Head of Business Development @evaluagent®
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WORK HISTORY
Head of Business Development @evaluagent®
Leading the Business Development and SDR function with an active leadership role in strategy direction and sales process & pipeline.Accountable for the day to day management, reporting, strategy and results of the department, including sales pipeline management and driving valuable conversations across the Contact Centre and QA space.
EDUCATION
University of Bath
Bachelor of Science (B.Sc.)
ABOUT OLI CAVE
Driven SaaS sales professional experienced in end to end deal cycles whilst managing teams, driving revenue and continued strategic/commercial development @ evaluagent. Proficient if sales methodologies including MEDDPICC/MEDDIC.evaluagent are a Quality Assurance & Improvement platform for Contact Centers designed by Contact Center experts. With evaluagent you’ll be able to evaluate every conversation across all channels to coach, train, and motivate your agents for consistently outstanding customer experiences.Key features and capabilities of our continuously developing platform - 100% CoverageUnlock actionable insight from every call, ticket, live chat and email with the power of Artificial Intelligence and Machine Learning.Automate QA Increase the productivity of your QA by 285% with automated compliance checks and a streamlined evaluation experience.Insight and Improvement Better agents = better customer experiences. Improve FCR, CSAT, QA and AHT with in-built feedback, coaching and eLearning.Report Results Share operational performance, correlations between QA and CSAT, and the impact of training on agent development from a single source of truth.
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