Ola A. Isc

Business Analyst @RTI International

US

Gathers and documents business and technical requirements for software deployment and cloudintegration projects.• Provides technical support and troubleshooting for analytical software, resolving installation,licensing, and configuration issues.• Creates and maintains documentation for deployment processes, technical procedures, and usersupport guides.• Collaborates with cross-functional stakeholders to identify process improvements and systemoptimizations.• Supports the integration of new tools and systems with Azure and AWS services, ensuringalignment with organizational goals.• Participates in UAT, deployment testing, and validation of newly implemented systems and software rollouts.• Monitors deployment performance via Intune analytics and provides insights to improve rolloutsuccess rates.• Facilitates user training sessions and provides post-deployment support to ensure smooth adoption and knowledge transfer.