Odilon Sanchez
Customer Advocacy and Escalations Expert @eBay
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WORK HISTORY
Customer Advocacy and Escalations Expert @eBay
Successfully navigated challenging customer issues, consistently maintaining a calm and approachable manner.• Consistently achieved high levels of customer satisfaction and retention through attentive service.• Utilized company resources to stay informed about updates, enhancing my ability to communicate effectively with customers.• Implemented company policies with professionalism and empathy, ensuring customer understanding and compliance.• Boosted company revenue through strategic upselling techniques, judicious application of discounts, and persuasive product presentations.• Addressed and resolved customer grievances using advanced communication and negotiation skills.• Collaborated with various departments to fulfill customer requirements and deliver exceptional service.• Interacted professionally with management at all levels to drive company objectives.• Specialized in seller development, guiding vendors to increase their sales and profitability.• Managed multiple projects simultaneously and developed educational content for internal use.• Enhanced team performance through strategic planning and efficiency coaching.• Initiated and participated in a peer-to-peer coaching program that fostered support, accountability, and resource sharing among team members.
EDUCATION
Salt Lake Community College
Associate of Arts and Sciences (A.A.S.), General Studies
Utah Valley University
Bachelor of Business Administration (BBA), Business Administration and Management, General
SKILLS
ABOUT ODILON SANCHEZ
Experience in a broad range of HR functions, including recruiting, interviewing…
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