Heidi Leeson
Ecommerce Customer Service Representative @eBay
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WORK HISTORY
Ecommerce Customer Service Representative @eBay
Mediations & Escalations for eCommerce transactions between buyers and sellers.Handled inquiries relating to returns, payment disputes, checkout errors, appeals, login troubleshooting, site navigation, buyer and seller tools,Buyer ExperienceIncreased positive buyer experience on the platform through education of eBays Buyer Protection policies and procedures.Assisted members with tips on navigating eBay for purchases either through buying it now or how to make an offer or bid.
EDUCATION
Santa Monica College
General Studies
ABOUT HEIDI LEESON
20 years experience in Remote Customer Service, Sales & Marketing. Customer service through emails, messaging, chat, text and telephone conversations. Independent thinker, self-starter, problem solver. Able to adapt quickly.
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