Nupur Khare

Payment Management Advisor (Part-time) @Capita

GB

Delivering high-quality support in a virtual contact centre, addressing billing, payments, and product inquiries. Enhanced customer satisfaction by 15% through effective problem resolution and personalized service.• Providing real-time support and guidance as a Floor Walker (SME), leading to a 20% reduction in call handling times and a 10% improvement in team performance during peak periods and Effectively engaged with internal and external stakeholders. • Utilized strong communication and empathy to manage diverse customer interactions, boosting positive feedback by 12%, reducing complaints by 8%, and increasing first-call resolution rates by 18%.

BITS Pilani Work Integrated Learning Programmes

M. Tech. Data Science & Engineering

Spring Dales High School, Secunderabad

School

University of Liverpool

Master of Science - MS

Holy Mary Institute of Technology and Science

Bachelor of Technology (B.Tech.)

Sri Chaitanya Junior College, Secunderabad, Telangana

Intermediate