Nagendra A.

WORK HISTORY

EDUCATION

ABOUT NAGENDRA A.

Results-driven Senior IT Leader with over 23 years of global experience in the IT industry, specializing in Program, Delivery, Account, Service, and Client Relationship Management. I bring deep domain expertise in BFSI, with a strong focus on UK Life & Pensions (18+ years), as well as Banking, Securities, and Mortgage, delivering complex, multi-stakeholder programs with precision and consistency.Strategic Leadership & Program GovernanceI lead cross-functional global teams to drive consistent delivery outcomes and foster a culture of continuous improvement. I champion governance frameworks and methodologies (Agile, DevOps, ITIL, Waterfall), ensuring scalable and repeatable success across programs. My strategic initiatives focus on optimizing delivery processes, reducing operational overhead, and accelerating time-to-market. I collaborate closely with senior stakeholders to align delivery roadmaps with business strategy, while overseeing financial planning and forecasting to ensure cost efficiency and value realization.Client Engagement & Delivery ExcellenceI manage client relationships and delivery operations with a strong focus on business alignment and satisfaction. I consistently meet key performance targets—profitability, contracted revenue, and service quality—while implementing metrics-driven performance systems and robust risk management practices to ensure continuity and excellence.Program & Project ManagementCertified in PRINCE2, SCRUM MASTER and DevOps, I provide thought leadership across the full SDLC, from initiation to closure. I direct program activities including planning, budgeting, resource deployment, proposal review, contract negotiation, and reporting. I’ve successfully delivered regulatory and compliance projects under tight deadlines, helping clients avoid penalties and meet strategic goals.Delivery Setup & TransformationI’ve led the setup of offshore accounts from scratch and managed the ramp-up and transition of roles from vendor and client teams, establishing global delivery models across multiple centers in India. My experience includes legacy-to-modern platform migrations, cloud transitions (IaaS), and business process automation.People Leadership & Capability BuildingI mentor and coach delivery leads and project managers, building high-performing teams across India and the UK. I’m passionate about people development, ensuring individual growth aligns with organizational goals.