Norman Chan

Platform Services and Support Manager @AQA

Oxford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Platform Services and Support Manager @AQA

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Milton Keynes, GB

Lead platform services and support team to deploy, monitor, manage, and support the infrastructure & products within the AQA Assessment Technology portfolio.Deliver services and support in accordance with relevant standards such as ISO 9001, 27001, 223301 regulatory requirements and AQA policies.

EDUCATION

N/A

The Chinese University of Hong Kong

Bachelor of Science - BS

N/A

HKUST Business School

MBA

SKILLS

Program ManagementIT OperationsStrategic SourcingSourcingVendor ManagementOutsourcingBusiness Process ImprovementInfrastructureProject ManagementIT OutsourcingCloud ComputingManaged ServicesProject Portfolio ManagementIT StrategyIT Service ManagementIT SecurityChange ManagementOperations ManagementService DeliveryContract NegotiationProject DeliveryItilStakeholder ManagementTeam LeadershipInformation TechnologyDisaster RecoveryIT Management

ABOUT NORMAN CHAN

Experienced IT professional with expertise in IT infrastructure, operations, IT security, strategic supplier management and project deliveryKey Achievements:At HAECO, led data center and cloud migration projects. Implemented an Information Security Improvement Programme and achieved ISO27001 certification. Managed IT projects to improve business operations, including mobile apps and data analytics.At Cathay Pacific Airways Ltd, improved project delivery efficiency and established strategic supplier relationships. Led cross-functional teams on major outsourcing projects, achieving significant cost savings.Skills: IT Operations | IT Infrastructure | Strategic Sourcing | Vendor Management | Project DeliveryEducation:MBA from The Hong Kong University of Science and Technology, HKUST.B.Sc. from The Chinese University of Hong Kong, CUHK

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Norman Chan — Platform Services and Support Manager at AQA in Oxford, GB | Unifers