Norman Chan
Platform Services and Support Manager @AQA
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WORK HISTORY
Platform Services and Support Manager @AQA
Milton Keynes, GB
Lead platform services and support team to deploy, monitor, manage, and support the infrastructure & products within the AQA Assessment Technology portfolio.Deliver services and support in accordance with relevant standards such as ISO 9001, 27001, 223301 regulatory requirements and AQA policies.
EDUCATION
The Chinese University of Hong Kong
Bachelor of Science - BS
HKUST Business School
MBA
SKILLS
ABOUT NORMAN CHAN
Experienced IT professional with expertise in IT infrastructure, operations, IT security, strategic supplier management and project deliveryKey Achievements:At HAECO, led data center and cloud migration projects. Implemented an Information Security Improvement Programme and achieved ISO27001 certification. Managed IT projects to improve business operations, including mobile apps and data analytics.At Cathay Pacific Airways Ltd, improved project delivery efficiency and established strategic supplier relationships. Led cross-functional teams on major outsourcing projects, achieving significant cost savings.Skills: IT Operations | IT Infrastructure | Strategic Sourcing | Vendor Management | Project DeliveryEducation:MBA from The Hong Kong University of Science and Technology, HKUST.B.Sc. from The Chinese University of Hong Kong, CUHK
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