Mayukha Sivamani

Moderation Administration-feedback Team @AQA

Manchester, GB

Manual data entry and managing processes using Excel, Microsoft Power BI, Nexus and CustomerRelationship Management (CRM).• Reviewing moderator feedback for GCE and GCSE NEA to ensure consistency between centre-assessed marks and moderator comments.• Conducting multiple quality assurance checks before releasing feedback to schools and colleges.• Manage and prioritise a high-volume caseload independently, meeting deadlines while maintaining accuracy.• Deliver professional customer service via phone, email, and online chat platforms, ensuring queries arehandled efficiently.• Liaise with moderators and team leads to resolve queries and ensure accurate, fair outcomes.• Collaborate closely with colleagues while also working autonomously, maintaining secure records in linewith AQA’s data protection and quality procedures.

GD Matriculation Higher Secondary School

11-12 Std, Computer Science, Mathematics,Physics, Chemistry,English, Tamil

S.B.O.A matriculation higher secondary school

LKG - 8th std

The University of Sheffield

Master of Science - MSc, Materials Science and Engineering

Kumaraguru College of Technology

B.E mechatronics, Mechatronics, Robotics, and Automation Engineering

Avila Convent matriculation highet secondary school

9th - 10th Std